Troubleshooting

Location Services

Android

  1. Verify that location services are enabled on your device. This can be done in the Settings app. Scroll down and find Location Services in the list.

  2. Verify location services are in High Accuracy mode for best results.

  3. Try to use Google Maps or another map application and verify that it functions properly. If other applications do not function, then the problem is with your device.

iOS

  1. Open the Settings app.

  2. Scroll down and tap the Privacy option.

  3. Tap the Location Services option at the top of the page.

  4. Verify that the Location Services are on. The toggle indicator at the top of the page should be green.

  5. Scroll down and tap the PPW app.

  6. Verify that the While Using the App setting is selected.

Photos Information

Auto Recover Photos

Version 2.2.x and newer of the mobile app has a feature that will try to recover photos that may have been orphaned from a work order because of an application or device issue. When you open the app, any photos not associated to an order will be processed and recovered. You will see a message stating the number of photos recovered at the bottom of the screen.

Recover Photos Not Saved to Work Order

If photos were taken and the photos do not appear in the work order, it’s possible the photos are still in the camera’s cache folder. To recover the photos, navigate to the support screen. If there are photos to recover the Photo Recover section will show in the Support screen.

Tap the button labeled Recover to external storage. This will move the photos from the hidden directory the camera plugin uses to the location where photos can be backed up.

Android/data/com.propertypreswizard.app.propertypreswizard/photos/recovered/

The count of files to be recovered will be double the number of photos actually taken because it includes the thumbnail image. Once photos have been recovered, the next time you go back to the support screen the Photo Recovery section will not show because no photos are available to be recovered.

Changelog

09/18/2018

  • Added Invoice and Ready for Office. Changed page to screen.

10/23/2018

  • Added Recover Photos Not Saved section

12/3/2018

  • Added Auto Recover Photo section.

  • Added information to camera section showing saving photo dialog window with progress bar.